Frequently Asked Questions
What are your hours?
Each clinic operates under different hours. Please check the individual location for exact hours: Blount, East Knoxville, West Knoxville, Oak Ridge.
What insurance plans do you take?
We accept most private and commercial insurance plans. You may call the office location that you plan to visit prior to arrival to confirm acceptance of your particular insurance.
Do you accept appointments or can I just walk in?
Yes, we accept appointments. Walk-ins are seen on a first-come, first-serve basis. Most of our walk-ins are for urgent care or minor emergencies. We require an appointment for certain problems/procedures, such as chronic health problems, blood pressure, diabetes, and pain conditions, as well as annual physicals and routine medical exams. For more chronic problems, we suggest scheduling an appointment.
Who do I call to make an appointment?
To make an appointment, please call the office you plan to visit.
Blount: 865.982.3409
East Knoxville: 865.637.7962
West Knoxville: 865.690.1801
Oak Ridge: 865.483.4040
What sort of medical services do you provide?
We offer walk-in, urgent care services, and primary care services for those wishing to find a primary care provider and occupational health services such as worker's comp, treatment of employment-related injuries, and drug/alcohol screenings.
Do you see children?
Yes, ages 2 and up.
Do you provide drug screening?
Yes, we provide DOT and non-DOT drug screening and breath alcohol testing. If you need a drug screen at the request of your employer, your company will need to set up an occupational medicine account through our corporate office by contacting Susan Ferguson at 865.985.7085. If you are seeking a personal screening and wish to pay for it directly, you make walk-in at your convenience.
Do you provide X-rays?
Yes.
Do you provide physicals?
Yes.
Occupational Medicine Frequently Asked Questions
What is an MRO (Medical Review Officer)?
A Medical Review Officer, or MRO, is a physician who is certified to review drug screen results. If your company chooses this service and you have a positive drug screen, our MRO will review the result, contact and interview the patient, and then determine whether there is a reason other than illegal or illicit drugs as to why the result is positive. This service is required on DOT drug screens; however, we recommend it for non-DOT drug screens as well. By using a MRO an employer may decrease its legal risks in the event it takes adverse action against an employee for a positive drug screen result.
Who is my account representative?
Susan Ferguson is the account representative for Park Med Urgent Care Centers. Susan can be reached directly at 865.985.7085 or by email at Susan_Ferguson@teamhealth.com.
Who do I call to correct or update protocol information on my account?
To update information on your account, such as contact names, billing addresses, and/or services needed, please call Susan Ferguson at 865.985.7085 or email her at Susan_Ferguson@teamhealth.com.
Who do I call with a billing issue?
If the issue is related to worker's compensation charges, please call Pat Smith in our worker's compensation billing department at 865.769.1953. If the issue is related to occupational medicine (e.g., drug screens, physicals, breath alcohol tests), please call Lesley Hearron at 865.985.7084.
What is your corporate office address?
Park Med Urgent Care Center – Corporate Office
1431 Centerpoint Blvd, Suite 100
Knoxville, TN 37932
865.539.8000 tel
865.560.8009 fax
